How TLI helped Tioga Pipe Improve Logistics Performance and Recover LTL Savings 

Leading Materials Solutions Supplier Partners with Logistics Solutions Provider to Improve Freight Expenses, Exposure Management, and Enterprise-Wide Supply Chain Visibility. 

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Overview 

Tioga Pipe (“Tioga”) is a leading material solutions supplier of pipe, tubing, flanges, fittings and related products serving the global and nuclear power generation, oil refining, gas and chemical processing and military shipbuilding industries. The Company ships metal finished products to customers for both international and domestic markets. 


Since its founding in 1946, Tioga traditionally managed its logistics and freight expenses in-house, internally processing orders and all the requisite challenges with shipping including carrier selection, auditing actual freight costs and benchmarking data. In the spring of 2016, the Company engaged with logistics solutions provider Translogistics to bring to Tioga best business practices in freight logistics. 

Challenge 

Tioga was looking to improve its real-time, detailed enterprise wide visibility within its freight expenses and exposure. 

With multiple facilities processing freight arrangements coupled with the challenge of its product line, the Company was seeking better ways to effectively improve customer service, monitor costs, identify and mitigate inefficiencies. 


Below is listed a few of the most important considerations for change: 


Explore Opportunities to Improve the Tioga Customer Experience 

Create a Single Source Enterprise Wide LTL ShippingSolution 

Arrange a new Freight Solution Across Multiple Locations 

Build a More Predictive Planning Model for Future Shipping Programs 

Solution 

Upon their decision to investigate engaging with a third-party provider in the spring of 2016, Tioga considered many options including partnering with TLI. Impressed by their initial meeting which included a demonstration of “just what [Tioga] wanted to see” – ViewPoint TMS– and taken by TLI’s palpable industry knowledge that demonstrated how they “really know their business,” Tioga entered into a partnership with the logistics solutions provider. 


Tioga immediately integrated ViewPoint software into the daily operations of its distribution centers with hands-on training facilitated by the Translogistics team. Utilized by its shippers, sales team and management personnel, Tioga leveraged the many modules of ViewPoint and the additional services offered by TLI, including: 


RESULTS 


Recouped 3.5% of total LTLspend through the Audit Recovery Program, which identifiedmis-categorized freight bills 


Achieved significant improvement in carrier contracts by allowing TLI to leverage carrier relationships and negotiate rates 


Eliminated the burden of internally handling claims


Instituted a real-time price quoting module 


Streamlined carrier identification of qualified carriers who could handle Tioga’s unique freight requirements 


Enabled smarter business decisions supported by data, reporting and measurable KPIs 


Provided responsive customer service from greater insight into client shipments 


Developed a consistent and strategic freight platform for multiple locations 

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