Freight Claim Services

Freight Claims

TLI handles every part of the freight claim management process, including filing, carrier follow-up, payment collection, and reporting.


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What is a freight claim?

Freight claims management in logistics refers to an inquiry after damages or a loss have occurred during transit of a shipment. Typically, the shipper requests the carrier to provide compensation for damages that took place during transit of a shipment. This can include the carrier losing the freight as well. There are rules and liability coverages that limit carrier's responsibility of damages. Shippers are able to mitigate these risks of responsibility through a couple of techniques.

When is a carrier liable for damages?

Carriers are not always legally obligated to pay out freight damages. There are limitations to how much compensation is reimbursed and when the carrier is liable, carrier's reimbursement is based off their cargo-liability. Concealed damage, for example, must be reported within five days for a claim to be filed with the carrier.  Carriers are liable when: Freight is damaged or lost due to carrier negligence.

How can I prevent freight damage?

Unfortunately, there is no 100 percent guaranteed way to ensure no damages will occur. Some cite as much as 3.5% of LTL freight is damaged due to the handling terminal-to-terminal. The best way to avoid cargo damage is to have well-packaged and labeled freight. In the event of carrier negligence, you can trust that a 3PL partner like TLI will have your back to navigate through the damaged shipment claim process.


Proper shipping/receiving techniques can include learning how to receive damaged freight/properly notating freight, requesting additional insurance coverage, evaluating specific packaging for products, and partnering with a 3PL for expert advice on your key logistical problems.

Standard Freight Industry Coverages

Mode of Transportation Dollar Amount
Less-Than-Truckload $5.00 per lb
Volume $0.50 per lb
Truckload Maximum $100.000
International $500 per container

**Actual coverage varies depending on carrier.

These figures are for guidance only and represent an industry average.

Freight Claims:

Freight Claim Service

Freight Claims

As a distribution or manufacturing company, it is crucial to have a reliable partner to manage your freight claims. That's where TLI, the leading 3PL broker founded in 1994 in Birdsboro, PA, comes in. With their freight claims management services, they have become the go-to option for companies looking to outsource their claims handling.


Freight Claims Management

Freight claims management is a critical aspect of logistics operations. It involves the process of filing and resolving claims for damaged or lost goods during transportation. For most companies, this process can be a daunting task, especially if they lack the necessary knowledge and experience in mitigating freight claims with carrier OS&D. That's why partnering with a reliable 3PL like TLI makes all the difference.

Freight Damage

LTL Claims Management

TLI has a team of experts who are well-versed in LTL freight claims management. They understand the complexities of the process and can help companies navigate through it smoothly. By outsourcing this logistics management function to TLI, companies can focus on their core operations, knowing that their freight claims are in good hands.  TLI's team of experts takes the time to explain the process and guide their clients through every step of the way.


Damaged Freight

Damaged freight in the LTL carrier network is one of the most common types of freight claims that companies have to deal with. TLI's team is well-equipped to handle such claims and has a proven track record of success. They understand the importance of quick resolution and will work tirelessly to ensure that their clients receive the compensation they deserve.

Cargo Claims Service for Damaged Shipment

Cargo Damage

Cargo damage is another issue that companies face during transportation. This can result from a variety of factors, including mishandling, accidents, or natural disasters. TLI's team has the expertise to handle cargo damage claims and will work closely with their clients to ensure a fair resolution.


Truckload Claims

In addition to freight and cargo claims, TLI also handles truckload trucking claims. They understand the intricacies of the trucking industry and can help companies navigate through the complex regulations and laws that govern it. With TLI's help, companies can be sure that their trucking claims are filed correctly and resolved quickly.

claim freight with ODFL, XPO, FedEx, UPS and Estes Express

Claims Management

Claims management logistics is an essential function for any company involved in transportation and logistics. TLI's team of experts can help companies streamline this process and ensure that their claims are resolved quickly and efficiently. With TLI's help, companies can reduce the impact of claims on their bottom line and maintain positive relationships with their customers.


Partnering with TLI for freight claims management services is a smart choice for any distribution or manufacturing company. With their expertise and experience, TLI can help companies navigate through the complex world of claims management logistics. Whether it's Less than Truckload freight damage, expedited cargo damage, or truck load trucking claims, TLI's team of experts can handle it all.


Delegate freight claims management to a TLI expert today!
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