Freight Claims Management

Freight Claims Management

Freight claims management is a crucial aspect of logistics that involves handling cargo claims arising from damaged or lost shipments during transit. At Translogistics (TLI), we understand the complexities and headaches that come with these disputes. That's why we offer expert freight claims management services to shippers routing freight, allowing them to delegate the meticulous task of claims mitigation.

By entrusting TLI with this responsibility, shippers can focus on their company's core competency while we handle the tediousness of navigating carrier disputes. This delegation not only ensures efficient resolution but also empowers shippers to scale their supply chain operations without getting bogged down by cargo claims, fostering seamless logistics management and growth.

What is a Freight Claim?

A freight claim is a formal request made to a carrier for reimbursement or compensation due to damaged, or lost freight during transit. This process is crucial in the logistics chain as it allows for the resolution of issues that arise while transporting goods.

Proof of delivery (POD) notated as 'damaged' is immensely important when filing a freight claim. It serves as concrete evidence that the shipment was received in a compromised or imperfect state, significantly strengthening the claimant's case. When the recipient acknowledges and notates any visible damage on the POD at the time of delivery, it becomes a vital piece of evidence supporting the claim for reimbursement or compensation.  When the POD is labeled properly Translogistics can often receive settlement significantly faster than a clear delivery receipt.



When shippers file a freight claim due to damaged or lost goods, it's common for carriers to respond with a letter of declination, denying liability. While a clear and properly signed delivery receipt is crucial evidence in such situations, navigating the complexities of freight claims management requires expertise. This is where partnering with specialists like TLI becomes essential.

At Translogistics (TLI), we understand the challenges that arise when carriers decline claims, often leaving shippers frustrated and at a loss. By delegating freight claims management to experts, such as TLI, shippers can redirect their focus to their core competency. Our seasoned team handles the intricacies of claims, leveraging our experience to navigate carrier disputes, decipher declination letters, and ensure a comprehensive and fair resolution. Entrusting TLI with freight claims allows shippers to reclaim their time and energy, confidently leaving the tedious process in capable hands while they concentrate on driving their business forward.

Freight Claims Management

Having 'damaged' clearly marked on the proof of delivery acts as immediate documentation of the condition of the goods upon receipt. It serves as a crucial indicator that the damage occurred during transit and wasn't caused after the delivery. This notation enhances the validity of the freight claim, facilitating a smoother and more efficient resolution process between the shipper, carrier, and recipient. Ultimately, it ensures transparency and accountability in the logistics process, protecting the interests of all parties involved.

Freight Claim Experts

Translogistics (TLI) has stood as a trusted freight broker, evolving alongside our clients' needs. Our journey into freight claims management was born from shipper requests, and today, we've revolutionized how claims are handled. By entrusting TLI with this critical task, our clients are liberated from the chaos of endless phone calls and deciphering carrier claim declinations.

Now, they can focus on managing freight claims data efficiently, unencumbered by the hassle of navigating diverse location-specific or employee-dependent processes. With streamlined and effective freight claims processes in place, powered by TLI's expertise, shippers can rest assured that the job gets done right, every time. Ship with TLI and experience logistics simplified, optimized, and perfected.

Trust is the cornerstone of seamless logistics, especially when it comes to handling freight claims. At TLI, we go beyond just managing your freight—we're your partners in ensuring a smooth journey for your goods. Our expert team understands the complexities of the shipping world, and when it comes to freight claims, we've got your back.

Why should you trust TLI with your freight claims? Simple. We leverage our expertise and industry relationships as freight brokers to ensure that carriers take responsibility for their part in any mishaps. Our streamlined process and proactive approach mean that we navigate the intricate landscape of claims settlement on your behalf. We're not just a middleman; we're the advocates who ensure that carriers meet their obligations. We have technology available within our TMS that enables us to keep the carriers accountable on freight claims, as we will work on behalf of our shippers to receive their fair settlement.

By partnering with TLI, you gain peace of mind. Our commitment to transparency, coupled with our ability to hold carriers accountable, sets us apart. Handling freight claims isn't just about seeking reimbursement; it's about minimizing disruptions and preserving your bottom line. It is about finding the root cause of why the claims are reoccurring and addressing them, with urgency, with the freight carriers. With our dedication to resolving claims efficiently, you can focus on your business while we handle the intricate details and the repeated follow-ups. While carriers often send letters of declination, we continue to drive towards that fair settlement.

When it comes to freight claims, trust the expertise, reliability, and advocacy of TLI. We don't just manage claims; we champion your interests, ensuring that carriers make settlements swiftly and fairly. Experience the difference with TLI—the partner you can trust for seamless freight solutions and hassle-free claims resolution.

Freight Claims Process

Freight Claim

One key player in the freight claims management process is the LTL carrier OS&D clerk. This important person is responsible for investigating and resolving any overages, shortages, and damages (OS&D) related to LTL shipments. They are also responsible for documenting the findings and communicating with the shipper about the claim.

Using a transportation management system (TMS) to track shipments is essential for monitoring and identifying potential issues related to lost or damaged shipments. The TMS can help shippers track their shipments in real-time, monitor for any damages, and identify any discrepancies between the expected delivery date and the actual delivery date. This can help shippers identify and address any issues quickly, which can ultimately lead to a faster resolution of any freight claims.

TMS systems can also help shippers manage the entire freight claims process, from filing the claim to resolving it, and tracking its return to the origin for potential inspection. With a TMS, shippers can easily access all relevant documentation related to the shipment, such as bills of lading, delivery receipts (proof of delivery), and inspection reports. This can help simplify the claims process and ensure that all necessary documentation is available and up-to-date, and consolidated in one place.

Freight Claims Visibility

For large shippers seeking comprehensive oversight, integrating your ERP into our TMS system is the gateway to enhanced visibility. At TLI, this integration empowers us to seamlessly push real-time updates on your freight claims status directly into your ERP. This streamlined integration ensures that every stage of the claims process is transparent and readily accessible, offering a bird's-eye view of claim statuses across your operations. With this unified approach, large shippers gain invaluable insights, allowing for proactive decision-making and the ability to swiftly address any emerging challenges. Integration isn't just about connectivity; it's about empowering large shippers with the immediacy and control needed to navigate their logistics smoothly and efficiently.

Overall, freight claims management is a critical component of transportation and logistics, and a logistics solutions provider like TLI or Translogistics can help shippers manage this process more effectively. By relying on a freight claims management service, shippers can save time and resources while ensuring that their claims are resolved quickly and fairly. Additionally, using a TMS to track shipments and manage the freight claims process can help shippers identify and address issues quickly, ultimately leading to a consistent and more efficient transportation and logistics operation.