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Damaged Freight: Expert Insights on Cargo Claim Services

Joe McDevitt • Apr 26, 2024

Your Cargo Took a Hit, TLI Takes the Lead

As a bustling shipper, you juggle manufacturing, distribution, raw materials, order fulfillment, transportation reports, and a myriad of responsibilities. Suddenly, a call comes in from sales: your customer's freight has arrived damaged! Uh oh! This is precisely where TLI can make all the difference. Let TLI handle the freight claim headaches, while you enjoy peace of mind.

Restoring Trust, One Claim at a Time

Carriers may not always have a legal obligation to compensate for freight damages. Compensation is typically subject to limitations and is contingent upon the carrier's cargo-liability. For instance, concealed damage must typically be reported within five days for a claim to be valid. Carriers are held liable in cases where freight is damaged or lost due to their negligence. With all the loop holes concerning cargo claim liability dollar thresholds based off freight class, and shipment density, it is time to delegate the freight claim settlement negotiations to the experts.

Cargo Claim Carrier Settlement Service

Effective management, and a reoccurring scalable process of freight claims is critical within a growing logistics operation. This entails the procedure of lodging and settling claims for goods damaged or lost during transportation. For many firms, this process can prove vexing, particularly when lacking the requisite expertise in addressing claims with carriers regarding overages, shortages, and damages (OS&D). In 2016, I partnered with a shipper who shockingly was just writing off all their damaged shipments instead of tapping into the full cargo claim liability of the carrier!


This is where aligning with a dependable third-party logistics provider (3PL) like TLI becomes invaluable. TLI boasts a team of transportation freight claim professionals well-versed in less-than-truckload (LTL) freight claims management, and full truckload (FTL) cargo claims management. Translogistics Inc. comprehends the intricacies of the process and helps shipping companies through it. By entrusting this damaged freight aspect of logistics management to TLI, companies can concentrate on their core activities, assured that their freight claims are experiencing managed transportation services to aid scalability.

TLI's experts take the time to elucidate the process and shepherd clients through each phase. Moreover, beyond handling freight and cargo claims, TLI also addresses truckload trucking claims. Their grasp of the nuances of the trucking sector enables them to assist companies in navigating the ever-changing regulations and laws governing it. With TLI's assistance, companies can rest assured that their trucking claims are accurately filed and swiftly resolved.

Transportation Mode Cargo Liability
Less-Than-Truckload $5.00/lb
Volume $0.50/lb
Truckload $100,000 max
International $500/Container

*Actual coverage varies depending on carrier. 

Freight Guardian Angels: Trust TLI

Choosing TLI for freight claims management services is a strategic decision for any distribution or manufacturing entity. With their wealth of knowledge and experience, TLI guides shipping companies through the required paperwork, and submits the claim for the full carrier cargo liability the shipper is entitled to. If you are a managed transportation client, then you benefit from the diamond shipping package if you are enrolled, meaning this cargo claim service is completely free! Be it handling Less than Truckload freight damage, expedited cargo damage, or truckload trucking claims, TLI's operations team is equipped to manage all facets of the process.

Dealing with damaged freight within the LTL carrier network is a frequent challenge for companies. TLI's proficient team specializes in managing such claims with a demonstrated history of success. Recognizing the urgency, they are dedicated to swift resolution, tirelessly advocating for their clients to secure rightful compensation. With over three decades of industry experience since 1994, TLI stands as your premier freight brokerage partner. Reach out to us today and experience the TLI difference firsthand!

Interested in partnering with the best? Sign up now to work with Translogistics.

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TLI Insights


For the latest insights, tips and commentary surrounding the logistics industry, look no further. Shippers will find thoughts from the award-winning team at Translogistics covering everything related to your transportation processes and plans. If you have a question we are readily available at insidesales@tli.email 

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