Freight Claims Management: Why Shippers Should Partner with a Top 3PL Freight Broker

As a shipper, managing your logistics freight claims can be a daunting task, especially if you have limited resources and experience. This is where a Managed Logistics provider, such as Translogistics (TLI), can be of great help. TLI is a transportation 3PL that offers freight broker services, including freight claims management. In this article, we will explore why partnering with TLI can be beneficial to shippers and how freight claims management can add value to their logistics operations.

Firstly, let's discuss the basics of freight claims. Freight claims are filed when goods are lost or damaged during transit. In such cases, the shipper can recover the value of the lost or damaged goods by filing a claim against the carrier responsible for the transportation. However, the process of filing and managing freight claims can be complex and time-consuming, requiring the collaboration of carrier OS&D Clerks (Over, Short, and Damaged Clerk).

This is where TLI comes in. As a Managed Logistics provider, TLI has an experienced team who can manage the freight claims process on behalf of the shipper. This includes filing the claim, gathering supporting documents, and negotiating with the carrier to ensure a fair settlement is reached. By partnering with TLI, the shipper can free up their time and resources to focus on other aspects of their business while ensuring that their freight claims are managed effectively.

Moreover, TLI can assist shippers in understanding the basics of freight claims and the necessary procedures for filing a claim. For instance, the Carmack Amendment governs freight claims in the United States, outlining the carrier's liability for loss or damage to goods during transportation. The amendment also sets the freight claim time limit, which is generally nine months from the delivery date for domestic shipments and 21 days for international shipments. By understanding these regulations and procedures, shippers can make informed decisions about their logistics operations.

However, not all freight claims are accepted by carriers. In such cases, the carrier may issue a freight claim declination letter, indicating the reasons why the claim has been denied. This can be frustrating for shippers, but TLI can help by reviewing the declination letter and negotiating with the carrier to reach a settlement. This can be particularly valuable for shippers who may not have the expertise or resources to navigate the complex freight claims process effectively.

In summary, partnering with a Managed Logistics provider like TLI can add value to shippers' logistics operations by providing expert freight claims management services. TLI's experienced OS&D Clerks can manage the freight claims process, including understanding the basics of freight claims, filing the claim, negotiating with the carrier, and reviewing declination letters. This can free up shippers' time and resources while ensuring that their freight claims are managed effectively.